BROADBAND Services
Wireless High-Speed Internet (WiFi and WiMAX)
With a fully equipped world-class broadband infrastructure, Telava offers a wide range of internet access options to meet the speed and connection requirements for all business sizes. WiMAX wireless broadband is the latest in communication technology allowing 50 to 100 times faster delivery and download of next-generation communication applications and services. From dial-up to DSL, we provide it all. Our broadband connection delivers the speed and the reliability of business applications, and a path for VPN (virtual private network) and other advanced services.
IP-based Services
Internet Protocol (IP)-based services enhance employee productivity while reducing operational expenses. Traditionally, businesses have been forced to manage a data network and a telephone network, each requiring different technologies and technical skill sets. With Telava Networks IP Communications technologies, businesses can eliminate the telephone network and combine all communication modes through the internet resulting to lower costs and less complexity.
With the technology convergence of video, voice and data, calls and faxes are delivered and received over the internet with the efficiency, reliability and security required for business communications.
Telava Networks IP-based Services include:
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IP Phone |
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IP Fax |
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IP Conferencing |
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IPTV |
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VOD |
MARKETING Services
Customer Relations Management (CRM)
Telava’s Customer Relations Management (CRM) has the global reach, proven technology and world-class infrastructure empowering businesses t o introduce new products and business programs to a new market without making substantial investments in technology, facilities, personnel and development time.
With over 25 years of combined experience, Telava’s Customer Relations Management has the proven ability to design and analyze optimal solutions to unique challenges in all sales and marketing efforts for businesses without shredding profit margins.
Telava has over 1,500 customer service agents available domestically and internationally, placing more than 150 million phone calls annually worldwide in languages including English, Mandarin, Cantonese, Korean, Japanese, French and German.
With Specialized software programs and a highly skilled staff, businesses can rest easy knowing that all their recording needs are being met with one of the most highly-advanced, cost-efficient platforms available.
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Digital Recording |
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Secure Storage |
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Data Transcribing |
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Recording On Demand |
Telava offers Inbound and Outbound,
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Training and development of customer service |
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Management and Training of Marketing Center Operations |
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Comprehensive sales technique training |
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Supervisory training |
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Service Quality Assurance Program |
Online Directory Services
Telava’s Local Area Yellow Pages is a nationwide online business directory and service provider recognized by the Better Business Bureau. The Company's Online Business Directory is a comprehensive and invaluable Business Portal that allows users to quickly access business information, including maps, links to featured business websites and other valuable tools and resources. Telava’s turn-key solutions empower businesses with a quick, easy and affordable way to create a web presence, and maintain local brand awareness.
The 5 major featured services include:
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A featured business listing with Local Area Yellow Pages |
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An 8 page customizable website |
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Unlimited Internet Access |
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5 POP3 enabled email accounts |
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Member Benefits Program |
Additional information about Local Area Yellow Pages is available at www.localareayellowpages.com
NETWORK Services
Colocation
Many companies are seeking cost effective ways to deploy and expand their networks for complete control over their server configuration. Telava Colocation services allows for small and large businesses to connect their server to the internet utilizing our world-class network facilities and support services, rather than investing in their own.
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Partial and full rack space, private suites and individual collocation cages. |
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Includes necessary infrastructure components for power (A/C and D/C), HVAC and security that you need to keep your network up and running. |
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Provide direct access to our network backbone. |
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Deliver service to other carriers. Enabling diverse routing and easy connections with other communication providers. |
Professional Inter-Network Engineering Services
Comprehensive network services include collocation (terminal POP and Tower), back office support, marketing and sales support, customer premise equipment, network design services, installation and maintenance outsourcing, dispatch and a 24-hour network operations center designed to assist carriers and other service providers in meeting their network needs.
24 Hour Network Operations Center (NOC)
Our 24 Hour Network Operations Center (NOC) is comprised of a team of network specialists who monitor, control, and provide Tier I troubleshooting of the our network. In addition to monitoring, we provide network services for companies looking to out source their NOC functions.