1.How many miles are included in Nationwide Roadside Assistance towing?

If you or one of your immediate family members residing in your household needs towing assistance, you will be towed to the nearest capable repair facility or a repair facility of your choice for up to a $100 value limit.

2.How many times can I use the service in a year?

Nationwide Roadside Assistance provides services to members and their families up to three (3) times per membership year.

3.What other services are included?

Other membership services include:

• Lockout Assistance
• Flat Tire Change
• Fuel Delivery
• Battery Jump Starts
• Towing
• Hotel Discounts
• Trip Planning and Mapping

4.Is my spouse covered? What about children?

Nationwide Roadside Assistance makes services available to your spouse and children who are living at home or are away at college as long as they are under the age of 22 with a valid driver license. They experience all of the same benefits at no additional cost.

5.Does each member of my family get a membership card?

Two membership cards are issued in the name of the enrolling member. If you require an additional card for a dependent son or daughter, please call our Customer Care Department at 1-888-860-ROAD or 1-888-860-7623 between the hours of 6:00 AM to 5:00 PM PST, Monday through Friday.

6.How soon can I get roadside assistance?

Once we receive your payment, activation of your membership will be complete within 48 hours.

7.How do I pay by credit card?

If you would like to purchase your membership by card credit, please call our Customer Care Department at 1-888-860-ROAD or 1-888-860-7623 between the hours of 6:00 AM to 5:00 PM PST, Monday through Friday. For your security, our representatives use a secure Verisign payment gateway to prevent identity theft and to protect your information.

8.How do I pay by check or money order?

If you would like to purchase your membership by check or money order, simply mail your payment along with your application to:

          Nationwide Roadside Assistance
          PO Box 26328
          San Francisco, CA 94126

9.What is the average response time when I need help on the road?

Nationwide Roadside Assistance typically services most members between 30 – 45 minutes or up to 60 minutes in rural areas. Response time will vary due to weather conditions, traffic patterns, and your location.

10.What company is Nationwide Roadside Assistance powered by?

Nationwide is powered by a subsidiary of Allstate Insurance Company. Allstate is widely known through the "You’re in good hands with Allstate" slogan and has been in business since 1931.

11.Does Nationwide Roadside Assistance cover me while riding or driving in Canada?

Yes, Nationwide Roadside Assistance provides service in Canada.

12.Does Nationwide Roadside Assistance cover all the vehicles I own?

Yes, as long as they fit our vehicle criteria, membership benefits apply to you, and your family members who may be driving regardless of whether that vehicle is owned, leased rented, or borrowed such as automobiles, including company cars assigned to the member for full-time use, pick-up trucks, motorcycles, vans, sport utility and recreational type vehicles for
personal use.

13.What vehicles are not eligible?

Vehicles designed for commercial use such as vans, trucks, and trailers, taxis, limousines, licensed for professional use are not eligible.

14.Who is considered to be a family member?

A family member could include you, your spouse and dependent children living in your household.

15.How do I access my services?

Our Customer Care Department is available for questions or information regarding your account. Please call at 1-888-860-ROAD or 1-888-860-7623 between the hours of 6:00 AM to 5:00 PM PST, Monday through Friday.

16.What if I call Nationwide Roadside Assistance for roadside help and I'm not in
       the system?

If you should call for roadside help and you are not in our system or your eligibility cannot be verified, this may mean that your payment was not received and your account has not been activated. If you mailed in your payment or paid by credit card, our representatives will request from you to send your original receipt on the commercial letterhead you received from Nationwide Roadside Assistance. Once the information is received, your eligibility will be confirmed and your towing or roadside assistance expenses will be reimbursed to you up
to $100.

17.If I don’t have a spare tire, how will tire change work?

If you do not have a usable spare tire, Nationwide Roadside Assistance will tow your vehicle to the nearest facility capable of making needed repairs.

18.How does fuel service work?

If a member runs out of gas, enough fuel will be delivered so that you can reach the nearest fueling station. (Member is responsible for the cost of fuel which must be paid for by the member, directly to the service provider at the time of delivery).

19.Does Nationwide Roadside Assistance cover any parts or mechanical work?

No, we do not cover mechanical work. Nationwide Roadside Assistance provides towing, gas/fuel/oil delivery, flat tire changes, lockout services, battery jump starts and accident towing. Any fluids, batteries, or parts delivered are at your own expense.

20.What if I am in an accident, will Nationwide Roadside Assistance assist me?

Yes. Nationwide Roadside Assistance is designed to help you in the case of an accident or collision. Sometimes police involvement may prevent us from being able to assist you and you will be required to utilize a towing service they designate.

21.What if I am on a toll-way or turnpike?

In some cases, the toll-way or turnpike has its own towing agency and does not allow us to send you assistance. It is acceptable to use their towers and send in your towing to us for reimbursement.

22.I called Nationwide Roadside Assistance and the estimated time of arrival I was         given is too long, what are my options?

In most cases we are able to assist you within 30-45 minutes. In certain areas and at certain times, we may not be able to dispatch help to you on time. In those cases we will give you an authorization number and direct you to call a local service provider for the assistance you need. You then pay the service provider directly for services rendered, and then submit your reimbursement request. You can claim up to $100 in reimbursement. Extreme weather conditions, heavy call volume or lack of equipment availability may affect our ability to
provide service.