Service Availability

Service is available only if you are within the Telava Mobile Airvoice Unlimited GSM coverage area. Service may be interrupted due to system capacity limitations and system repairs or modifications. Service is subject to limitation or interruption caused by weather, terrain, obstructions such as trees or buildings and other conditions. Telava Mobile Airvoice is not responsible for time lost or days lost for interruption of service caused by above mentioned. There will be no credits or refunds issued for any reason.

Auto-Refill Cancellation: Your account will be charged 2 days before expiration. You must call to cancel your service for the following month no later than 48 hours from expiration date. As this is a prepaid service, Telava Mobile Airvoice will not give a Credit or Refund.

Example: If you call to cancel on the 29th day of your service, your account will be charged and your service will continue for the following month.

Use of Device

Only Certified & Approved Unlocked 850/1900 MHz GSM phones are compatible with Telava Mobile Airvoice Unlimited GSM service. You are responsible for the purchase and maintenance of your own phone

Service Activation

Activate your account, you must purchase a Telava Mobile Airvoice Unlimited SIM card and plan.

Account Balance

Airtime or numbers of expire days cannot be moved from one phone number to another phone number. You should take reasonable efforts to safeguard your phone and replenishment airtime cards. Airtime expires 30 days after new PIN# is added to your account whether you use your phone or not.

If Refill cards are provided

Refills

You must add your refills accordingly to maximize the full amount of days of use. You must refill your account the day your account expires to start a new cycle with 30 days to expire. If you refill before the account expires then you will get 1 day less of use. Telava Mobile Airvoice will not give a Credit or Refund.

Example A

If you refill “$50 = 30 Days expiration” any time of the day on June 1st, your account will expire on June 30, at 12:00 midnight. If you add a refill “$50 = 30 Days expiration” on July 1st anytime of day, then your account will expire on July 30th at 12:00 midnight CST.

But Example B

If you refill “$50 = 30 Days expiration” any time of the day on June 1st, your account will expire on June 30th at 12:00 midnight CST. If you add a refill “$50 = 30 Days expiration” on June 25, then your account will expire on July 29th at 12:00 midnight CST, you will lose 1 day of usage if you refill before your account expires. Telava Mobile Airvoice will not give a Credit or Refund.

Example C

If you add multiple refills at a time or before your account expires then you will lose 1 day of usage for each additional refill, therefore you will not get the full maximum use from your refills. Telava Mobile Airvoice will not give a Credit or Refund. You must do a refill on the day that your airtime expires. If you do not add a refill card within 24 hours from the date your account expires, you will need to contact customer care at 1-888-9TELAVA to reinstate your service. The system will allow you to add a refill card after 24 hours while your account is not active, but your account still will not be active unless you call customer care. Telava Mobile Airvoice is not responsible for any lost days if you add a card when your account is not active.

Cancellation

Once your account expires, you will have 7 days to add a refill card. If no card is added, your account will be cancelled. You will lose your number. You will need to purchase a new Telava Mobile AirVoice Unlimited SIM card with a new mobile number.

Use of Service/Rates

You cannot use the service to place operator assisted calls such as third party billed, and collect calls. Customers are unable to place calls to 411, International numbers, or numbers that begin with 500, 700, 855, 900 or 976. Customers are also unable to forward calls, or send/receive premium SMS. If you are unable to successfully place a call out, attempt dialing with 1 + the area code + the 7-digit number. It is highly recommended that you power cycle your phone at least once per day to help re-register your phone within the Network.

Additional Charges (when available)

Calls to International numbers and 411 calls will be billed at a higher rate (call customer service for rates). For all calls, the length of the call will be measured during the time that you are connected to our system, which is approximately from the time you press “SEND” or other key to begin a call until approximately the time you press “END” key to terminate the call. Airtime usage on each call is deducted in full minute increments, with partial minutes of use rounded up to the next full minute. Unanswered calls lasting 30 seconds or more will be charged standard airtime and rounded up to the nearest minute. Features such as call waiting, 3-way calling, call forwarding and voicemail will incur applicable airtime charges. We may charge activation, reactivation or other fees to establish or maintain services. Certain transactions such as changing your mobile number may incur a charge.

Disputes

Since you are on an Unlimited Plan, there will be no disputes about calls not connecting or dropped calls or any other reason to call customer service and complain. For additional information please see “Service Availability” in the terms of service.

Suspending Service

Telava Mobile Airvoice will not suspend service if your phone was lost, stolen, misplaced, or broken. It is your responsibility to purchase a new Non-Active Telava Mobile Airvoice Unlimited SIM card and compatible phone immediately or you will lose your remaining airtime days. The expiration date on your account cannot be changed or extended for any reason.

Right to Terminate Service

We reserve the right to cancel, interrupt or restrict service to your number, without notice if we suspect fraudulent, illegal or abusive activity, abnormally high amounts of usage, failure to maintain an appropriate account balance for applicable charges, for harassing our employees and/or harassing other Telava Mobile AirVoice customers.

Release of Information

Telava Mobile Airvoice may release information about your account when we believe release is appropriate to comply with the law (i.e. subpoena, court order, E911 information etc.). There will be no call histories released to customers for any reason.

PUK Codes

Please contact our US based customer service at 1-888-9TELAVA if your phone asks for a PUK code. Do not attempt guessing any codes because it will disable your SIM card. You will need to purchase a Non-Active Telava Mobile Airvoice Unlimited SIM card if you disable your SIM card.

Phone Codes

If your phone is asking for ANY codes you are not aware of, do not attempt guessing any codes because it may disable your SIM card. You will need to purchase a Non-Active Telava Mobile Airvoice Unlimited SIM card if you disable your SIM card.

Account Information

Any person that is able to verify your mobile number, SIM card number and/or account information is authorized by you to make changes to your account. We recommend that you associate any name & four digit code on your account to prevent others from making changes to your account.

Restrictions

You may not use our services to communicate any unsolicited commercial voice calls, text messages & etc. All calls must be made and received to a live person. We have the right to monitor all usage on active accounts. Any accounts with unreasonable or excessive usage (upon our discretion) will be cancelled.

Porting Policy

Telava Mobile Airvoice does not guarantee that number transfers to or from our company will be successful. If you request to port your number out to another company, that is considered a request by you to us to terminate all of the services associated with that number. Your remaining airtime will be forfeited and you will not receive a credit for the remaining balance. Telava Mobile Airvoice will not release your wireless number to another carrier without proper verification. If you are attempting to change service providers, you will need to verify your four-digit pin as well as your Telava Mobile Airvoice SIM card number in order to transfer your account.

All information enclosed is subject to change at any time with or without notification.