Product Terms, Conditions, and Service Level Agreements
These terms and conditions, in addition to providing information about Telava’s
products, serve as the foundation for certain agreements between Telava and
its customers.
An agreement, in its entirety, consists of the terms and conditions in a Service
Order Agreement ("SOA"), Master Service Order Agreement ("MSOA"),
applicable Supplemental Product Terms and Conditions; applicable General Terms
and Conditions, Telava's Acceptable Use Policy ("AUP"), if applicable,
and any applicable tariffs.
In the event of inconsistencies between terms and conditions contained in
components of an agreement (but only to the extent of the inconsistencies),
including any incorporated attachments, appendices, exhibits or other documents,
the order of precedence, from the most to the least controlling, will be: (a)
any applicable filed and effective tariff; (b) applicable Supplemental Product
Terms and Conditions, including Service Level Agreements ("SLAs");
(c) applicable General Terms and Conditions and Acceptable Use Policy ("AUP")
provisions; and (d) the terms of the SOA, or MSOA including any cancelled tariff
terms and conditions or any applicable product promotions. This order of precedence
notwithstanding, terms and conditions, including pricing, contained in an SOA,
or MSOA (or in any attachment or exhibit made a part thereof) will be controlling,
if specific agreement language permits.
By signing a SOA or MSOA, a Customer will be bound by the terms thereof, including
all applicable incorporated terms and conditions.
Changes of these website terms and conditions will become effective and binding
on customers no earlier than fifteen (15) calendar days from the date they
are posted on this website.
General Terms and Conditions
General
Terms and Conditions (PDF)
Supplemental Product Terms and Conditions
These Supplemental Product Terms and Conditions, including Additional Definitions,
Miscellaneous Charges, Product Rates and Charges, and Service Level Agreements
("SLA's), if applicable, supplement the General Terms and Conditions applicable
to the various listed products offered within the operating territory of Telava
and its controlled affiliates.
The following miscellaneous rates, fees and surcharges are exclusive of, and
additional to, applicable Product Rates and Charges
Miscellaneous Charges
(PDF)
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