1.How many miles are included in Nationwide Roadside Assistance towing?

If you or one of your immediate family members residing in your household needs assistance, you will be towed to the nearest capable repair facility or a repair facility of your choice for up to a $100 value limit.

2.How many times can I use the service in a year?

Nationwide Roadside Assistance provides services to members and their families up to three (3) times per membership year.

3.What other services are included?

• Lockout Assistance
• Flat Tire Change
• Fuel Delivery
• Battery Jump Starts
• Towing
• Hotel Discounts
• Trip Planning and Mapping

4.Is my spouse covered? What about children?

Nationwide Roadside Assistance makes services available to your spouse and children who are living at home or are away at college as long they are under the age of 22 with a valid driver license. They experience all of the same benefits at no additional cost.

5.Does each member of my family get a membership card?

Two membership cards are issued in the name of the enrolling member. If you require an additional card for a dependent son or daughter, please notify us.

6.How soon can I get roadside assistance?

Once Nationwide Roadside Assistance receives your payment, activation of your membership will be complete within 48 hours.

7.How do I pay by credit card?

If you’d like to purchase your membership by card credit, please call our Secure Verisign Payment Department to prevent identity theft toll free at 1-888-LOCALYP or 1-888-562-2597 between the hours of 6:00 AM to 5:00 PM PST, Monday through Friday.

8.How do I pay by check or money order?

If you’d like to purchase your membership by check or money order, simply mail it along with your invoice to Nationwide Roadside Assistance PO Box 26328 San Francisco CA 94126 or call the Customer Care Department toll free at 1-888-LOCALYP or 1-888-562-2597 between the hours of 6:00 AM to 5:00 PM PST, Monday through Friday.

9.What's the average response time?

Nationwide Roadside Assistance typically services most members between 30 – 45 minutes or up to 60 minutes in rural areas. Response time will vary due to weather conditions, traffic patterns, and your location.

10.I've never heard of Nationwide Roadside Assistance, how do I know you will be able to         support my membership yearly?

Nationwide is powered by a subsidiary of Allstate Insurance Company. Allstate is widely known through the "You’re in good hands with Allstate" slogan and has been in business since 1931.

11.Does Nationwide Roadside Assistance cover me while riding or driving in Canada?

Yes, Nationwide Roadside Assistance provides service in Canada.

12.Does Nationwide Roadside Assistance cover all the vehicles I own?

Yes, as long as they fit our vehicle criteria, membership benefits apply to you, and your family members who may be driving regardless of whether that vehicle is owned, leased rented, or borrowed such as automobiles including company cars assigned to the member for full-time use, pick-up trucks, motorcycles, vans, sport utility and recreational type vehicles for personal use.

13.What vehicles are not eligible?

Vehicles designed for commercial use such as vans, trucks, and trailers, taxis, limousines, licensed for professional use.

14.Who is considered to be a family member?

A family member could include you, your spouse and dependent children living in
your household.

15.How do I access my services?

When calling our Customer Care Department of assistance, be sure to use the toll free 800 number provided on your membership card and have the name and the address of the main member ready.

16.What if I call Nationwide Roadside Assistance and I'm not in the system?

If you should call and you are not in our system or your eligibility cannot be verified, we will offer to assist you and will request that you pay for the service directly during the event. (Please remember that because we are such a large corporate account, it is likely that we can obtain a better rate for you than you could obtain for yourself). Then send your original, dated, itemized receipt on the commercial letterhead you received from Nationwide Roadside Assistance, along with your name and address to Nationwide Roadside Assistance PO Box 26328 San Francisco CA, 94126. Once the information is received, your eligibility will be confirmed and your towing or roadside assistance expenses will be reimbursed to you for up to $100.

17.How do I access my trip routing service?

You may call the toll-free number at 800 Monday through Friday 7am – 7pm CST and Saturday 8am – 4pm CST. Please be sure to call at least 2 weeks prior to your trip to ensure timely delivery of your trip routing.

18.How do I access my Hotel Discounts?

To take advantage of Hotel discounts, go to: http://www.ytbtravel.com/Home.aspx?wa=roadside&AspxAutoDetectCookieSupport=1 to begin making your selections.

19.If I don’t have a spare tire, how will tire change work?

If you do not have a usable spare tire, Nationwide Roadside Assistance will tow your vehicle to the nearest facility capable of making needed repairs.

20.How does fuel service work?

If a member runs out of gas, enough fuel will be delivered so that you can reach the nearest fueling station. (Member is responsible for the cost of fuel which must be paid for by the member, directly to the service provider at the time of delivery).

21.Does Nationwide Roadside Assistance cover any parts or mechanical work?

No, Nationwide Roadside Assistance a service designed for towing, gas/fuel/oil delivery, flat tire changes, lockout services, battery jump starts and accident towing. Any fluids, batteries, or parts delivered are at your own expense.

22.What if I am in an accident, will Nationwide Roadside Assistance assist me?

Yes. Nationwide Roadside Assistance is designed to help you in the case of an accident or collision. Sometimes police involvement may prevent us from being able to assist you and you will be required to utilize a towing service they designate.

23.What if I am on a toll-way or turnpike?

In some cases, the toll-way or turnpike has its own towing agency and does not allow us to send you assistance. It is acceptable to use their towers and send in your towing to us for reimbursement.

24.I called Nationwide Roadside Assistance and the estimated time of arrival I was given is too         long, what are my options?

In most cases we are able to assist you within 30-45 minutes. In certain areas and at certain times, we may not be able to dispatch help to you on time. In those cases we will give you an authorization number and direct you to call a local service provider for the assistance you need. You then pay the service provider directly for services rendered, and then submit your reimbursement request. You can claim up to $100 in reimbursement. Extreme weather conditions, heavy call volume or lack of equipment availability may affect our ability to provide service.